These are the actual questions clinic owners ask us.

Fair. Most clinic owners reading this can name the agency, the start date, and the month it stopped feeling worth it.

Even if you have signed three retainers that went nowhere, the pilot is structured so walking away is the easy default. Day 30 is a decision point, not a renewal trap. The kill clause is in the agreement. The weekly report is shared, not summarized. After the pilot, the engagement is month-to-month with a 30-day exit clause. We earn the next month every month.

We do not lock you in. The pilot is structured to make walking away easy.

We will not invent one.

Even if you would prefer to see a finished case study, here is the proof we can show you today. 22 bookings in 22 days at one dental practice, from our work with practices outside the UAE. Besnik ran ad operations across forty Dubai aesthetic clinics at Five Star Marketing. Faheem has nine years of search, acquisition and engineering work across regulated sectors.

Each pilot ends with a day-30 scorecard. We publish results from named pilot clinics only with their consent. The long version of the founder track record is on /about.

The pilot is AED 18,000 for 30 days, plus ad spend at cost. After it you pick a monthly plan. Front Desk is AED 10,000 if you keep your agency for ads. Growth One is AED 28,000 with ad spend up to AED 30,000 a month. Growth Two is AED 38,000 up to AED 80,000. Scale is AED 55,000 up to AED 200,000 and two locations. Above that we write a proposal. Every price is on the pilot page.

There is no markup on media. Ad spend is paid directly to the platform, on your card.

30-day pilot, then month-to-month with a 30-day exit clause. No 12-month lock-in. No auto-renewal trap. No early-cancellation fee.

Even if you have been auto-renewed by an agency before and had to chase the cancellation by registered mail, this is not that. The exit notice is one email. We will not email you back asking you to reconsider.

If you leave, you keep your ad accounts, landing pages, calendar and data.

The ceiling is a fair-use line. You get two months of grace. Then we agree the right plan in writing, from the start of a month. We never charge backwards.

A second location is its own account.

Good. Keep them. The pilot runs alongside, not instead.

Even if your contract has six months left, the pilot does not require switching. We commit to a speed-to-lead SLA on the enquiries you route to us (typically the after-hours and weekend overflow your current agency cannot cover). For 30 days we report side-by-side performance. No firing anyone. Front Desk, at AED 10,000 a month, is built for this. Your agency keeps the ads. We answer every enquiry and show you which source booked.

Most pilots end with the clinic restructuring the existing relationship, not terminating it. Sometimes the existing agency stays on for brand, while we run patient acquisition. Sometimes the gap is large enough that the conversation gets simpler. Either way, day 30 is your call.

Operationally, yes. Every ad and landing-page variant routes through your Medical Director per DHA Standard ST-21 v1.1 (Health Advertisement Content on Social Media), the DHA 2025 circular reaffirming it, DoH Circular 26/2023 for Abu Dhabi, and MOHAP Ministerial Decree 430/2007 for the Northern Emirates. Qatar buyers, the DHP 2021 circular workflow with Medical Director and practitioner written approval.

Even if you have been told by another agency that they handle compliance internally, we route through your clinic’s Medical Director. We do not impersonate clinical authority. We ship copy after the relevant approval is logged.

We do not use HIPAA-grade language as a substitute for actual UAE compliance. The HIPAA reference, where it appears, is for hosting controls only. The advertising regulator is DHA, DoH, MOHAP, or DHP, depending on your emirate or country.

Native Arabic copywriter, not translation. Separate Arabic and English campaigns. Separate creative. Separate dayparting. Separate landing pages. The front desk answers in English and Arabic.

Even if your current agency runs translated copy that performs okay, we write Arabic natively and test it against your English campaigns, so you see the difference in your own numbers.

We do not run translated campaigns. Translated copy reads as translated. Patients can tell.

A short answer: only the people on your account, plus the platform sub-processors required to run the engine. The full sub-processor list is on /compliance with contractual basis.

The longer answer cites UAE Federal Decree-Law 45/2021 (PDPL, with the health-data carve-out in Article 2) and UAE Federal Law 2/2019 on the Use of ICT in Health Fields. The architecture splits data by sensitivity. No clinical data enters the marketing stack. We handle names, numbers and treatment interest only. Your clinical records stay in your own systems.

Even if you have been through a DHA or DoH licensing data questionnaire, this answer should be short on your side. We will produce the architectural diagram on request.

No clinical data enters the marketing stack. We handle names, numbers and treatment interest only, and that marketing data may be processed in GoHighLevel US. Federal Law 2/2019 Article 13 sets in-country rules for health data, and Article 24 sets the penalty for extra-territorial storage at AED 500,000 to 700,000. Keeping clinical data out of our stack is how we stay clear of both.

Even if your previous vendor told you “cloud is cloud” and stored everything in Frankfurt, that is not aligned with the in-country residency rule. We can produce the contractual basis on request.

Not as standard. The front desk runs on WhatsApp, web chat, Instagram and your web form. A missed call gets a message back with a booking link. A voice front desk is available on request, quoted per clinic once we have a carrier quote.

We are honest about limits. The front desk does not handle treatment-related discussions. It does not handle escalations. It does not handle sensitive topics like cost objections, second opinions, or IVF cycle questions. Those go to your team, inside 15 minutes in clinic hours.

Probably. We are not asking you to fire your receptionist.

Even if your front desk handles the in-clinic experience well, the leak is the leads they cannot answer. The phone rings while they are with a patient. The line is busy. The clinic closes at 7pm and the WhatsApp message arrives at 8:47pm. The AI handles overflow, after-hours, and first response inside 60 seconds. Your front desk handles every booked patient and every live conversation.

We do not replace humans. We catch the leads humans cannot reach in time.

No, and we will not. Anyone who guarantees booking volume is selling you fiction.

Even if a competitor has put a number in writing, that number is not enforceable without controlling for ad-platform pricing, seasonality, your slot mix, your Medical Director approval velocity, and a dozen other variables that move week to week. Putting a fake number in writing gets the contract signed. It does not get the patients booked.

We commit to a speed-to-lead SLA: first response inside 60 seconds on every channel we run, day and night. We commit to a follow-up SLA: human hand-off inside 15 minutes in clinic hours. We measure both per-lead and report both weekly. The math is what it is. We will not pretend to control variables we do not control.

Honest split. ClinicBoost is run from Dubai by Tellus DWC LLC. Besnik is the Dubai founder. Faheem leads engineering and delivery remotely from Pakistan and is available for technical escalations. Your clinic puts one decision-maker on a weekly call with our team.

Even if you have been “sold to by Dubai and serviced by Lahore” before and the experience was uneven, the supervision structure here is different. The day-to-day delivery team is supervised by Faheem. The weekly booked-patient report comes to you in writing, so you can check the work yourself.

If you want both founders on a call together, ask. We do that on request.

The math lives on /methodology §1 in full, with sources cited per input.

Short version. Customer acquisition cost equals cost-per-lead divided by inquiry-to-booked rate, divided by booked-to-consumed rate. For dental and aesthetics in Dubai, the priority-vertical math gives a per-missed-lead figure of AED 340 to AED 365. The pilot’s job is to show you, inside 30 days, which enquiries became booked patients. We report booked and shown patients.

Even if your previous reporting was full of impressions and click-through rates, each week you get the booked-patient digest. It shows cost per booked patient by source and campaign, and lists any records we could not trace. Vanity metrics are how agencies get paid for doing less.

We will tell you on the discovery call, before any contract talk.

Systems we have integrated with: Google Ads, Meta Ads, GoHighLevel, Twilio, Calendly, Cliniko, the major UAE-region booking platforms, WhatsApp Business API, common call-tracking providers. Systems that may need a custom integration: practice-management software with no public API, on-premise booking systems, regional CRMs. Systems we will tell you up front are out of scope: anything that requires us to re-implement your clinical records or booking core. We do not touch clinical systems.

Even if your stack is unusual, the discovery call is where we say so. We do not oversell. If the integration cost is significant, that is part of the conversation before signing.

What is the actual concern here? In our experience, clinic owners ask this when they have spent ten years building a reputation and do not want it cheapened in 30 days.

Even if the worry is that AI in the funnel makes the clinic feel transactional, the design choices below are why it does not. The front desk identifies as automated when asked. It does not impersonate a human. The tone is calibrated per specialty: light and confident in aesthetics, quiet and observational in IVF, restrained in dermatology. We do not run urgency tactics on IVF, period.

Compliance and tone are reviewed before any campaign goes live. If a piece of copy reads off-brand, the Medical Director or the clinic owner sends it back. We rewrite it.